Frequently Asked Questions

Simply browse our flower arrangements, add items to your cart, and proceed to checkout. You'll need to provide delivery details and your payment information.

You can add a personalized card message with your order. For specific customization requests, please contact us directly.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

Order by 2:00 PM PST for same-day delivery. Orders placed after the cutoff will be delivered the next business day.

Yes, we deliver on Saturdays. Sunday delivery is limited to select arrangements. Check delivery availability at checkout.

Yes! We deliver to all major hospitals. Please include the patient's full name and room number for faster delivery.

For residential deliveries, our driver may leave the arrangement in a safe location. For sensitive locations, we'll attempt redelivery or contact you.

Absolutely! We deliver to offices, restaurants, hotels, and other businesses during their operating hours.

Yes, all our flowers are sourced fresh and arranged by local florists to ensure maximum freshness and longevity.

If any flower in your arrangement is unavailable, we may substitute with a similar flower of equal or greater value. The overall style and color scheme will be maintained.

With proper care (fresh water, cool location, away from direct sunlight), most arrangements last 5-7 days or longer.

Contact us as soon as possible. We can make changes if the order hasn't been sent to the florist yet.

Orders can be cancelled before they are sent to the florist. Same-day orders typically cannot be cancelled due to the short turnaround.

Please contact us within 24 hours with photos of the damage. We'll arrange a replacement or refund.